At Tour Junction, we strive to provide an excellent experience for both travel agents and tourists. We understand that sometimes plans change, and you may need to cancel or modify your bookings. This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations on our platform.
1. General Policy
Refunds are subject to the terms and conditions of the travel agent with whom you have booked your holiday trip. Tour Junction acts as a facilitator between you and the travel agents and does not have direct control over the refund policies of individual travel agents. Please review the specific refund policy of the travel agent before making a booking.
2. Cancellation Policy
Full Refunds: If you cancel your booking 24 hours or more before the selected date, you will receive a full refund.
No Refunds: Cancellations made less than 24 hours before the selected date are non-refundable.
3. Eligibility for Refunds
Refund eligibility varies depending on the travel agent’s policy and the type of booking. Common factors that may affect refund eligibility include:
- The time frame in which the cancellation or modification request is made.
- The type of service or package booked.
- Any non-refundable components, such as flights, hotel reservations, or special events.
4. How to Request a Refund
To request a refund, please follow these steps:
- Review the Travel Agent’s Policy: Check the refund policy of the travel agent listed on their profile or booking confirmation.
- Contact the Travel Agent: Reach out to the travel agent directly through the contact information provided in your booking confirmation.
- Submit a Request: If instructed by the travel agent, submit a formal refund request through their specified process.
5. Refund Process
Once the travel agent has approved your refund request, the following process will take place:
- Confirmation: You will receive a confirmation email from the travel agent or Tour Junction regarding the approved refund.
- Processing Time: The processing time for refunds may vary based on the travel agent’s policy and payment provider. Generally, refunds are processed within 7-14 business days.
- Method of Refund: Refunds will be issued using the original payment method. In cases where the original payment method is not available, an alternative method may be used, as agreed upon by both parties.
6. Non-Refundable Items
Certain items or services may be non-refundable, including but not limited to:
- Special promotions or discounts that are explicitly stated as non-refundable.
- Last-minute bookings or services that have already been rendered.
- Any other items specified as non-refundable in the travel agent’s policy.
7. Partial Refunds
In some cases, partial refunds may be issued. This may occur if:
- Only a portion of the services or trip components are canceled.
- The travel agent’s policy allows for a partial refund based on the timing and nature of the cancellation.
8. Disputes and Resolutions
If you encounter any issues with your refund request, please follow these steps:
- Contact the Travel Agent: First, try to resolve the issue directly with the travel agent.
- Contact Us: If you are unable to resolve the issue with the travel agent, please contact our customer support team at:
Email: support@tourjunction.in
Mob No: +917797898281
We will assist you in mediating the dispute and finding a resolution.
9. Changes to This Refund and Cancellation Policy
We may update this Refund and Cancellation Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our refund and cancellation practices.
Contact Us
If you have any questions or concerns about this Refund and Cancellation Policy, please contact us at:
Email: support@tourjunction.in
Head Office : MG Marg, Gangtok, Sikkim, 737101
Mob No: +917797898281
Thank you for choosing Tour Junction for your travel planning needs. We are committed to providing a seamless and enjoyable experience for all our users.